Out-of-court dispute resolution

In accordance with the Consumer Protection Law of the Republic of Serbia, we inform you about the possibility of out-of-court resolution of consumer disputes.

Our Approach

Svet Auto Opreme is dedicated to resolving every dispute directly with the customer, quickly and efficiently. If you have a complaint or dissatisfaction, please contact us first – we resolve most problems within 8 business days.

Out-of-court resolution procedure

If we have not been able to resolve the dispute directly, as a consumer you have the right to initiate out-of-court dispute resolution before the competent body:

• Ministry of Internal and Foreign Trade – Consumer Protection Sector
• Address: Nemanjina 22–26, 11000 Belgrade
• Web: mtt.gov.rs

Online Dispute Resolution Platform

The European Online Dispute Resolution (ODR) platform is available at: ec.europa.eu/consumers/odr